Support
Help with Jerba Technologies apps and services. Write or call us, and we'll get back to you.
Contact us
Email is best for most questions, since it lets us look into the details. You can also use the contact form on our home page.
For anything urgent, call +7 775 883 7752 (Astana time, UTC+5).
What to include
A few details help us solve the problem on the first reply:
- The name of the app or service.
- Your device model and operating system version, for example iPhone 15, iOS 26.
- The app version, usually found in the app's settings or about screen.
- What you were doing, what you expected to happen, and what happened instead.
- Screenshots or a screen recording, if you can.
- The email or login linked to your account, if the question is about your account. Never send your password.
Response time
We reply to support requests within 2 business days. Business days are Monday to Friday, excluding public holidays in Kazakhstan.
Account and data deletion
You can ask us to delete your account and the personal data associated with it at any time, including if you no longer have the app installed.
Email us at with the subject Data deletion request. Include the app name and the email, phone number or login linked to your account.
- We may ask you to confirm that the account is yours before deleting anything.
- We confirm by email once the deletion is complete.
- Some records may be kept for a limited time where the law requires it. The Privacy Policy explains this.
If an app has an in-app option to delete your account, you can use that instead.
Privacy
Read how we collect, use and protect your data in our Privacy Policy.